Sysco Benefits Center Transition FAQs

On September 1, the Sysco Benefits Center will have a new administrator. bswift will transition services from the current administrator, Alight.

Colleagues will continue to access their benefits through the Total Rewards Café, accessible from the home page of SyscoBenefits.com. Once in the Total Rewards Café, things will work and look a little differently than they do today.

We’re transitioning to bswift to make it easier for colleagues to manage their benefits.

To learn more, colleagues should go to SyscoBenefits.com/bswift.

They should call the Sysco Benefit Center at 1-800-55-Sysco (1-800-55-79726), Monday through Friday from 7 a.m. – 7 p.m. CT.

Colleagues should set up their new username and password, log in, and review their coverage in the Total Rewards Café by September 15.

Yes, they are posted on the splash page and can be found here.

Colleagues should follow these instructions.

They should contact the Sysco Benefits Center to submit a ticket.

Our benefits program is not changing for 2023. Colleagues benefit elections have not changed. Any changes to benefits for 2024 will be communicated during Annual Benefits Enrollment later this year.

Retirement benefits will continue to be managed by Fidelity.

The Total Rewards Café leverages industry-leading security protocols as well as integration and automation capabilities to help ensure that colleague data remains safe and private.

In the Total Rewards Café, colleagues can:

• Look at plans side by side to see cost and coverage details.
• Update dependent and beneficiary information.
• Review benefits information.
• Process qualified status changes and enroll in benefits.

The bswift benefits mobile app allows colleagues to view plan details, navigate to the Total Rewards Café, check coverages and beneficiary information, upload new dependent verification documents, link to carrier websites, find provider contact information, and more.

Colleagues can download the app in the App Store or Google Play by searching “bswift benefits.”  They’ll be asked to enter the company code syscobenefits and log in with their new username and password.

Colleagues who experiences a qualified status change during the restricted period should now call the Sysco Benefits Center at 1-800-55-Sysco (1-800-55-79726) or submit their change through the Total Rewards Café. Colleagues still must make the change within 31 days of the qualifying change in status (including the date of the event), per IRS rules.

Retirees and COBRA enrollees will have the same login instructions as active colleagues.

Also, as of September 1, Alight no longer administers Sysco benefits for these individuals. This impacted the automatic payments they may have set up for their coverage. Their banking information (referred to as ACH: Automated Clearing House) was not be transferred to bswift. Banking information (referred to as ACH: Automated Clearing House) was not transferred to bswift. On or after September 14 they must go in and set this up to avoid delays of coverage payments. You can find instructions on how to do that here. Benefits coverage will continue.

For colleagues on paid leave (deductions through payroll): They will need to set up their new username and password, log in, and review their coverage in the Total Rewards Café. This is also a good time for colleagues to update their beneficiaries. We encourage everyone to do this by September 15. 

For colleagues on unpaid leave (payments through direct bill): Colleagues on unpaid leave have the same login instructions as active colleagues.

As of September 1, Alight will no longer administers Sysco benefits for these individuals. This impacts the automatic payments they may have set up for their coverage. Their banking information (referred to as ACH: Automated Clearing House) was not be transferred to bswift, so they will need to set up an ACH draft for payments as soon as possible on or after September 1 to avoid coverage delays. Instructions are posted on the colleague splash page and can be found here.  

bswift resumed administration of DVS on September 1, 2023. Colleagues will be contacted directly by bswift if they need to provide verification.

New hires hired or colleagues who are newly eligible for Sysco benefits between August 25 at 7:00 p.m. and August 31 at 11:59 p.m. can now enroll. Colleagues must enroll for benefits within 31 days of their dates of hire or eligibility dates.

As of September 1, 2023, all new hires and newly eligible colleagues will enroll via the Total Rewards Café with their new login credentials, which will be posted on the How to Enroll page on September 1.